General Return Policy

Because Stay Anchored creates custom, personalized, handmade, made-to-order, and food-related products, not all items are eligible for return or refund. Each product is crafted specifically for you, which means we can't resell most items once they've been personalized or produced.

We appreciate your understanding as a small business working hard to bring your vision to life!

Custom & Personalized Items

Custom and personalized items are final sale once production has started or once a proof or design has been approved.

This includes (but is not limited to):

• Laser-engraved items with names, dates, logos, or custom designs
• Sublimation products with personalized graphics or text
• Custom apparel with team names, business branding, or requested colors
• Event-specific items (weddings, birthdays, graduations, etc.)
• Made-to-order signage or business branding products
• Any item created based on your specific requests or design approval

Once you approve a design or we begin production, we cannot accept returns, exchanges, or refunds unless there is an error on our part.

Customer Approval & Responsibility

When you approve a proof, design, or order details, you are confirming that everything is correct. Please carefully review:

• Spelling of names, dates, and text
• Colors, logos, and design layout
• Sizing and product details
• Any special instructions or customizations

Once you approve a design or proof, Stay Anchored is not responsible for customer-approved errors. We want your order to be perfect, so please take your time reviewing before giving us the green light!

Damaged or Defective Items

We take pride in our work, but sometimes things happen during production or shipping. If your item arrives damaged, defective, or incorrect due to an error by Stay Anchored, we want to make it right.

Please contact us within 3 days of delivery with the following:

• Photos of the damaged or defective item
• Photos of the packaging (if applicable)
• Your order number and details

Depending on the situation, we may offer a replacement, repair, remake, store credit, or refund. We'll work with you to find the best solution.

Non-Returnable Items

The following items cannot be returned or refunded:

• Food items, freeze-dried candy, and freeze-dried foods
• Sale items and clearance products
• Digital files or downloadable products
• Custom orders and personalized items
• Event-specific items
• Used, worn, washed, or altered products

Apparel & Sizing

Customers are responsible for selecting the correct size when ordering apparel. We recommend checking sizing charts and product descriptions carefully before placing your order.

Apparel cannot be returned or exchanged for size issues once it has been customized, worn, washed, or produced. If you're unsure about sizing, please reach out to us before ordering—we're happy to help!

Cancellations

We understand that plans change! Cancellations may be accepted before materials are ordered, production begins, or design work has started.

Once work has begun on your order, cancellations may not be available or may be subject to a design fee or material fee to cover costs already incurred.

If you need to cancel, please contact us as soon as possible so we can see what we can do.

Refunds

If your return or refund request is approved, refunds will be issued to the original payment method when possible. Processing times may vary depending on your payment provider (credit card, PayPal, etc.).

Please allow 5-10 business days for refunds to appear in your account after approval.

Shipping Costs

Original shipping costs are non-refundable unless Stay Anchored made an error with your order.

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to a mistake on our part.